You can update a ticket by replying to a ticket notification email, for example, to submit additional information or to answer questions from Napatech Support.
How to update a ticket using email
In ticket notification emails, the Ticket ID is included in the email Subject header. When you reply to a ticket notification email, the Ticket ID is used to add your reply to the correct ticket.
Note: Do not change or remove the Ticket ID from the Subject in ticket notification emails.
You can attach files to the reply. The maximum total size of attached files is 35 MB.
If you want to close the ticket, you must update the ticket using the Support Portal. See Updating a Ticket Using the Support Portal for more information.