Basic Troubleshooting

Notices
Modification History
Introduction
Troubleshooting
Troubleshooting Linux Installations
Troubleshooting Windows Installations
Verify Whether the Driver is Loaded and the ntservice Daemon or NTService has been Started
Load the Driver and Start the ntservice Daemon on Linux
Check the Driver and Start the NTService on Windows
Check Error Messages after Starting the ntservice Daemon or NTService
Check Whether the SmartNIC is Detected
Check Whether the SmartNIC is Detected on Linux
Check Whether the SmartNIC is Detected on Windows
Verify Whether the SmartNIC is Defective
Check Error Messages from the Driver
ntlog
dmesg on Linux
Event Viewer on Windows
Verify the FPGA Version and the Driver Version
Check the Driver and FPGA Compatibility
Check the Driver Version on Linux
Check the Driver Version on Windows
Check the Driver and FPGA Version Using productinfo
Check Whether the SmartNIC is Functioning
Check if the Ethernet Links are Up
Verify Connections and Check LEDs
LED Information
Create a supportinfo Dump
Retrieve Hardware Information
Retrieve Hardware Information Using dmidecode on Linux
Retrieve Hardware Information Using CPU-Z on Windows
Time Synchronization
Time Synchronization Connectors on the NT SmartNICs
Time Synchronization Cables
Monitor the Time Synchronization Status
ntservice.ini and ntlog
Verify the NT200C01 Solution
Troubleshooting Issues
Napatech Tools Issues
libpcap Applications Issues
Throughput Issues
RMA

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