Modification History

RMA Policy and Procedure

Platform
Napatech SmartNIC
Content Type
Authorization Document

This document has been updated as follows:

Rev. Date Comment
1 2009-06-16 Initial version.
2 2009-07-03 Clarification on Advance Replacement Service added.
3 2009-07-28 Changed e-mail address to ntsupport@napatech.com.
4 2010-09-07 Updated Andover address information.
5 2012-04-20 Updated Advance Replacement Service, RMA Reporting and Packaging.
6 2012-06-12 Updated Warranty and added Out-of-Warranty Repair.
7 2013-06-24 Updated Shipping.
8 2018-03-22 The document has been reformatted. A number of minor changes have been made.
9 2018-06-26 Updates for other returns.
10 2018-11-28 Updates for SmartNIC only.