Information to report
In order to obtain an RMA number and shipping instructions, please send an
e-mail to ntsupport@napatech.com containing the following information:
- Product name, e.g. NT80E3-2-PTP or NT200A01
- Serial number
- Brief error description including any error messages provided by the system and/or software
- Information as to whether the product was received defective DOA or is a field return, i.e. damaged when shipped, installed or in operation at a customer site
- Output from the supportinfo tool, or logs, especially for field returns
- Return ship-to address
- Contact name and details, and phone number
Alternatively, register the above information directly in the Napatech Support Portal at supportportal.napatech.com.