A ticket is a recording of the conversation between you and Napatech Support. You contribute to the conversation by updating the ticket.
Support Portal account
To create or update tickets, you must have a Support Portal account with a verified email address. See Registering for a Support Portal Account for more information.
How to update a ticket
You can update a ticket in two ways:
- Reply to a ticket notification email from ntsupport@napatech.com. The ticket is updated with your comments.
- Log on to the Support Portal and click View ticket from either the main page or from the toolbar. Select the ticket and add your comments.