Introduction

Using the Napatech Support Portal

Content Type
User Guide

Use the Napatech Support Portal to download software packages, view collateral, raise and monitor tickets, and to communicate with the Napatech Community.

Accessing the Support Portal

You can find the Support Portal at: https://supportportal.napatech.com.

Your view of the front page of the Support Portal is slightly different if you are not logged in.


Front page of Napatech Support Portal

Support Portal areas

There are a number of focus areas on the Support Portal, most of which require that you have a Support Portal Account:
  • Tickets: Interact with Napatech support.
  • Solutions:
    • Download software release packages
    • Download documents not available from the Napatech Documentation Portal
    • Read software release announcements and other news
  • Community: Connect with the Napatech Support Community through the forum.
  • Account:
    • Register for an account
    • Manage your account settings
    • View personal ticket reports

You can also use the search bar to find what you are looking for.