Check the Driver and Start the NTService on Windows

Basic Troubleshooting

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IntelĀ® PAC
Napatech SmartNIC
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User Guide

Before you begin

  • One or more SmartNICs are installed in the host.

  • The Napatech Software Suite has been installed.

Please refer to DN-0394 or DN-1067 for details on how to install the Napatech Software Suite.

Check Device Manager

On Windows, you can check if the kernel mode driver is installed using the Device Manager. The installed SmartNIC name appears under Napatech Software Suite Class in the Device Manager window as shown in the figure. Please see Check the Driver Version on Windows for more information.

Figure. SmartNIC drivers in Device Manager Napatech Software Suite Class shown as a device in Device Manager

Start NTService

NTService is under the installation directory on Windows e.g. C:\Program Files\Napatech3\bin or C:\Program Files (x86)\Napatech3\bin if you installed the 32-bit driver on 64-bit Windows.

You can register NTService as a Windows service using the -i option:
C:\Program Files\napatech3\bin>NTService -i
Install "Napatech Software Suite 64 bit" as a service.
Now you can start NTService as a Windows service using the -s option:
C:\Program Files\napatech3\bin>NTService -s
Starting the service: "Napatech Software Suite 64 bit"
"Napatech Software Suite 64 bit" is started
Alternatively you can use the -a option to register NTService as an auto-start service so that it is started automatically at Windows start-up.
C:\Program Files\napatech3\bin>NTService -a
Install "Napatech Software Suite 64 bit" as a service.

Monitor log messages

To monitor the log messages, you can run NTService without any option as shown in the example below.
C:\Program Files\napatech3\bin>NTService
The log messages will be displayed as NTService is running.

You can also run the ntlog tool to see the logs from the driver and NTService. Please refer to ntlog for more information on how to check the complete log messages using the ntlog tool.