Retrieve SmartNIC information
The supportinfo tool is used to collect support information from the
system for debugging purposes. Running the supportinfo tool will generate
an output file. The output file name is
supportinfo-YYYY-MM-DD-hh-mm-ss.tar.gz on Linux and
supportinfo-YYYY-MM-DD-hh-mm-ss.log on
Windows.
Note: YYYY-MM-DD-hh-mm-ss is the year, month, day, hour,
minutes and seconds at the time the supportinfo dump was created.
The file contains
information about SmartNICs, logs, the system OS etc. When the problem persists, a
supportinfo output file should be made by running the
supportinfo tool on Linux as shown below.
# /opt/napatech3/bin/supportinfo
The supportinfo tool is under the installation directory on Windows e.g.
C:\Program Files\Napatech3\bin. The following command example is to
create the supportinfo dump file on Windows.
C:\Program Files\Napatech3\bin>supportinfo
Please refer to DN-0449 for more details about the supportinfo tool.